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Shipping Policy

Being a small company, shipping is a big part of our overall expenses. We charge a very minimum shipping cost to our customers.

Duty & Taxes:

Import duties and other taxes are your responsibilities. Please ensure that you provide your phone number so that the carriers can reach out to you, if necessary.

Returns

We work very hard to get you the best quality product and extensively focus of delighting you, but if, for any reason, you are not satisfied and want to return anything, we have a simple process.

RETURNS -
  • RETURNED ITEMS MUST BE FOLDED NEATLY AND RETURNED INSIDE THE PLASTIC BAG IT CAME IN. ITEMS RECEIVED NOT INSIDE THE PLASTIC BAG/BOX IT CAME IN AND OR IN POOR CONDITION WILL BE REFUSED AND RETURNED TO YOU AT YOUR COST. 
  • FOR INTERNATIONAL ORDERS ONLY (Outside US): If you are making a return internationally and have received free shipping with your order, please be aware that the cost or partial cost of shipping will be deducted from your refund when it is made. This depends on the amount of the item(s) you are returning. 
  • Our return policy lasts 14 days. So you have 14 days from the day you received your order till you can get it back in the mail and email us the tracking number. If more than 14 days have gone by since the time you received your purchase, unfortunately, we cannot accept your return.
  • To be eligible for a return, your item must be unused, unwashed, and free from dirt, dust, hair, any fragrances or other foreign odors including smoke, and in the same plastic bag, it came in and same exact condition that you received it in.
If your return passes our inspection, you may receive an exchange, store credit, or a refund. Please include a note with your return stating your order number, the reason for the return, and please let us know what you would like in return. 
RETURNS FOR OVERSIZED ITEMS: If your order included an Over-Sized Item that you wish to return, we reserve the right to deduct the shipping cost paid for shipping that item from your refund or credit. The reason for this is because oversized items are really expensive to ship due to large packaging. 
 
Additional non-returnable items:
  • Special orders
  • Sale Items
  • Gift Cards
  • Gifted orders



Please note: The returned item is your responsibility until it reaches us. For your own protection, we recommend that you package your items well and use a signed for service to return them to reduce the risk of damage or loss in transit. Always keep a copy of your proof of postage.

We can only exchange goods for those of the same value and all refunds will be made to the card/payment method used at the time of purchase.

We will issue a full refund on receipt of the returned item, or exchange the item for a different size/color if preferred (only if available).

Buy with Prime Returns:

  • Prime returns should be initiated via their Buy with Prime order confirmation email.
  • Shoppers can return Buy with Prime orders through Buy with Prime at no extra cost